Infrabel aims to support sustainable development and future generations by developing a safe, high-quality rail network. In this respect, it also helps to define more sustainable mobility with other modes of transport, to limit nuisance associated with its activities and to educate and empower its staff around sustainable development issues.
Since its creation in 2005, Infrabel has been very attentive to its stakeholders and ensures that, in so far as possible, their expectations are built into the company's strategy. In order to promote dialogue with its stakeholders, Infrabel has implemented various consultation and dialogue initiatives such as:
• Identification of stakeholder managers, media and strategic monitoring project, satisfaction surveys, round-table discussions, etc. (for external stakeholders);
• Identification of CSR ambassadors, trusted persons, organisation of site visits and roadshows, meetings with workers' representative organisations, etc. (for internal stakeholders).
These initiatives enable Infrabel to link up its strategic priorities, sustainable development issues and stakeholders' expectations, as well as identifying the "relevant aspects" of the annual report and the sustainability report.
In view of the high number of stakeholders and their diversity, in 2014 Infrabel decided to launch an extensive project aimed at deepening the entire stakeholder consultation approach. The objective being to identify all existing channels, areas for improvement and/or missing channels, and to link them up with Infrabel's CSR issues.
A summary of Infrabel's main stakeholder categories is given below:
Infrabel adopts an active policy with regard to ethics and integrity within the company. To this end, Infrabel has a code of conduct covering the main ethical principles applying within the company. Each member of staff has received a copy (in French or Dutch), and each new employee receives a copy on "Welcome Day" (induction session for new employees). Various initiatives have also been put in place to ensure that this code of conduct is followed:
This annual report and sustainability report covers the period from 1 January 2014 to 31 December 2014. It covers the activities of Infrabel in Belgium, but not the activities of its subsidiaries. The contents of the report have been defined in line with the expectations of the stakeholders identified during 2014.
This is the third sustainable development report from Infrabel (published annually). In line with the previous version (published in May 2014) and based on the focal points of interest of our stakeholders, the information has again been grouped around the company's five strategic priorities: safety, punctuality, capacity, finances, in tune with society. The chapter In Tune With Society is in turn structured around the three pillars of sustainable development (People-Planet-Profit) and includes a section on "collaboration and solidarity".
This 2014 report, which is qualitative, offers a non-exhaustive overview of projects relating to social responsibility carried out by Infrabel to support sustainable development. This report contains information under the GRI Sustainability Reporting Guidelines ("key criteria" version) and has not undergone external checking.
In its efforts to shoulder social responsibilities, Infrabel is an active member of:
Safety is and remains Infrabel's top priority. Within the scope of its company policy, Infrabel aims to maintain a sustainable production tool which meets the expectations of its customers and respects the well-being of its staff, while protecting the financial stability of the company. The SQE policy includes operational safety, staff well-being, safety of installations and property, quality and protection of the environment.
Infrabel is a limited company under public law which operates solely in Belgium, with its registered office at Place Marcel Broodthaers Plein 2, 1060 Brussels, Belgium. As the Belgian railway infrastructure manager, Infrabel has two main customers: the railway companies that transport passengers and freight in Belgium, and those companies that have their own connection to the network.
Following the reorganisation of the SNCB group in 2013, Infrabel had four main subsidiaries in 2014: HR Rail, TUC RAIL, CCB and SYNTIGO.
For more detailed information on Infrabel products and services, please visit the Infrabel corporate website (www.infrabel.be).